Free Shipping

Within the USA for any order of $50 and over

15 Days Return

Free exchange or return within 30 days of nonusage

24/7 Live Support

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Frequently Asked Questions

MAR-LOU SHOES

What is the return policy?

Our return policy is 14 days, from the date you receive the merchandise, on regular price, in the original packaging and unworn products. If you decide you don’t like or want your order, please get it back to us at 5471 Mayfield Rd., Lyndhurst, OH 44124 within the return policy timeframe.

Click here to ready our full return policy.

What are the shipping options?

We ship via USPS and UPS and we reserve the right to ship whichever method we see fit for said package.

When will I receive my order?

Depending on when you placed your order and where you live, will determine how long it will take to receive your package. Most orders are processed within 24 hours from when they were placed and ship next day or 48 hours after. If you have questions regarding your order, please call us at 440-449-7463 during business hours, or email us anytime at info@marloushoes.com.

What do I do if I never received my order?

Please contact us at 440-449-7463 during business hours or email info@marloushoes.com 24/7 if you do not receive your order.

What do I do if I received a defective order?

Please contact us at 440-449-7463 during business hours or email info@marloushoes.com 24/7. We will see what we can do to replace the item or issue you a refund.

How do I make changes to an order I’ve already placed?

Reach out to us at 440-449-7463 during business hours or email info@marloushoes.com 24/7 as soon as possible to make changes to your order. We can't guarantee the order will be fixed, but the sooner you reach out, the better the chances of fixing the order.

Where are you located?

We are located at 5471 Mayfield Rd., Lyndhurst, OH 44124.

How do I make sure I order the right size?

Check out the size guides on the collection pages and product pages for most sizing issues. If you still have questions, please use our chat window, call us at 440-449-7463 during business hours, or email us at info@marloushoes.com anytime.

How do I contact your company if my question isn’t answered here?

Talk with us on our chat window, call us at 440-449-7463 during business hours, or email us at info@marloushoes.com anytime.

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Frequently Asked Questions

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Our Customers’ Feedback

FIND YOUR ANSWER
FROM REAL CUSTOMERS

Valentine Gibbs

I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

Valentine Gibbs

I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

Valentine Gibbs

I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

Valentine Gibbs

I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

Lisa Stone

You have not tried fresh coffee until you've tried this one. We saw this coffee roasted meticulously and shipped as soon as it came out of the roaster. Just try one bag and you will be hooked. We are true coffee "snobs" and this is the only coffee that suits our tastes. Try it in a french press for an unbelievable fresh coffee experience! Thank you so much! A Perfect cup every time!

Cliff Lindsey

My wife stumbled across The Coffee Scoop at a tasting demo held at Frey's Better Foods in Hellertown, PA. She bought a bag of coffee, and we've been hooked ever since. Not only are these the best coffees we've ever tasted, they're also organic and fair trade. We've since moved to Colorado, so now we order online. The shipments always arrive sooner than we expect. 110% happy customers.

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