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Within the USA for any order of $50 and over
15 Days Return
Free exchange or return within 30 days of nonusage
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Frequently Asked Questions
MAR-LOU SHOES
What is the return policy?
Our return policy is 14 days, from the date you receive the merchandise, on regular price, in the original packaging and unworn products. If you decide you don’t like or want your order, please get it back to us at 5471 Mayfield Rd., Lyndhurst, OH 44124 within the return policy timeframe.
Click here to ready our full return policy.
What are the shipping options?
We ship via USPS and UPS and we reserve the right to ship whichever method we see fit for said package.
When will I receive my order?
Depending on when you placed your order and where you live, will determine how long it will take to receive your package. Most orders are processed within 24 hours from when they were placed and ship next day or 48 hours after. If you have questions regarding your order, please call us at 440-449-7463 during business hours, or email us anytime at info@marloushoes.com.
What do I do if I never received my order?
Please contact us at 440-449-7463 during business hours or email info@marloushoes.com 24/7 if you do not receive your order.
What do I do if I received a defective order?
Please contact us at 440-449-7463 during business hours or email info@marloushoes.com 24/7. We will see what we can do to replace the item or issue you a refund.
How do I make changes to an order I’ve already placed?
Reach out to us at 440-449-7463 during business hours or email info@marloushoes.com 24/7 as soon as possible to make changes to your order. We can't guarantee the order will be fixed, but the sooner you reach out, the better the chances of fixing the order.
Where are you located?
We are located at 5471 Mayfield Rd., Lyndhurst, OH 44124.
How do I make sure I order the right size?
Check out the size guides on the collection pages and product pages for most sizing issues. If you still have questions, please use our chat window, call us at 440-449-7463 during business hours, or email us at info@marloushoes.com anytime.
How do I contact your company if my question isn’t answered here?
Talk with us on our chat window, call us at 440-449-7463 during business hours, or email us at info@marloushoes.com anytime.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused,in the same condition that you received it, in the original packaging, and regular price.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@marloushoes.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@marloushoes.com and send your item to: 5471 Mayfield Rd., Lyndhurst, OH 44124.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping
To return your product, you should mail your product to: 5471 Mayfield Rd., Lyndhurst, OH 44124
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We ship via USPS and UPS and we reserve the right to ship whichever method we see fit for said package.
Depending on when you placed your order and where you live, will determine how long it will take to receive your package. Most orders are processed within 24 hours from when they were placed and ship next day or 48 hours after. If you have questions regarding your order, please call us at 440-449-7463 during business hours, or email us anytime at info@marloushoes.com.
Please contact us at 440-449-7463 during business hours or email info@marloushoes.com 24/7 if you do not receive your order.
Please contact us at 440-449-7463 during business hours or email info@marloushoes.com 24/7. We will see what we can do to replace the item or issue you a refund.
Reach out to us at 440-449-7463 during business hours or email info@marloushoes.com 24/7 as soon as possible to make changes to your order. We can't guarantee the order will be fixed, but the sooner you reach out, the better the chances of fixing the order.
We are located at 5471 Mayfield Rd., Lyndhurst, OH 44124
Check out the size guides on the collection pages and product pages for most sizing issues. If you still have questions, please use our chat window, call us at 440-449-7463 during business hours, or email us at info@marloushoes.com anytime.
Talk with us on our chat window, call us at 440-449-7463 during business hours, or email us at info@marloushoes.com anytime.
Frequently Asked Questions
FOR SHIPPING &
RETURN POLICIES
We provide shipping via UPS and they will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes. Your shipping request addressed to a P.O. Box will be delayed and will require an address correction before shipment. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. Contact our Coffee Experts to learn more or call our Coffee Hotline at 1-2345-6789.
Our centrally located Indiana roastery means orders arrive as quickly as possible, whether heading to the East Coast, West Coast, or somewhere in between. We offer UPS shipping options for Ground, 2-Day or Next Day. Your coffee products will be shipped after it is roasted and packaged (not necessarily the same day you order).
Customers must contact our store within 14 days of the original order date if an order arrives damaged or includes the wrong product(s). We will credit your account with a refund after our warehouse receives your non-perishable drinkware or wearables. If an error was made, if you are not happy with the coffee, or if you received a damaged product, please get in touch with us so we can make it right.
Coffee is a perishable product, so we DO NOT accept any coffee returns (unless a Coffee Expert specifically requests a return in writing). However, if an error was made, you are not happy with the coffee, or you received a damaged product, please contact us so we can make it right. All shipping charges are non-refundable, and the Refund Policy does not extend beyond the 14-day window.
If you just placed your order, have confirmed that the coffee has not shipped, please contact us immediately, and we should be able to refund your order and issue a new one. If your coffee has already shipped or was delivered and either an error was made or you are not happy with the coffee, please call us or submit a request, so we can understand how to make it right.
Our Customers’ Feedback
FIND YOUR ANSWER
FROM REAL CUSTOMERS
Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!
Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!
Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!
Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!
Lisa Stone
You have not tried fresh coffee until you've tried this one. We saw this coffee roasted meticulously and shipped as soon as it came out of the roaster. Just try one bag and you will be hooked. We are true coffee "snobs" and this is the only coffee that suits our tastes. Try it in a french press for an unbelievable fresh coffee experience! Thank you so much! A Perfect cup every time!
Cliff Lindsey
My wife stumbled across The Coffee Scoop at a tasting demo held at Frey's Better Foods in Hellertown, PA. She bought a bag of coffee, and we've been hooked ever since. Not only are these the best coffees we've ever tasted, they're also organic and fair trade. We've since moved to Colorado, so now we order online. The shipments always arrive sooner than we expect. 110% happy customers.
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Store address:
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