What are the top reasons shoppers return retail purchases they’ve made? According to a report on whowhatwear.com, sales associates from Bloomingdales, Shopbop and Topshop agree the main factors involved in customer returns are wrong size purchased and discomfort.

We all know it is a pain to be in a shoe that does not fit, but it can be an even bigger pain to return purchases. Unfortunately, returns are inevitable. Customers hate ’em and retailers hate ’em, but they are a part of the business. No one wants to keep an item they’re uncomfortable in, and why should they? Sometimes there are issues with fees or strings attached to a return policy that you weren’t made aware of. The return process can be incredibly frustrating.

What if I told you there was a way to eliminate the hassle associated with retail returns this October? Mar-Lou Shoes is participating in the Johnston & Murphy Walk-Test taking place for the entire month of October. What is a walk-test you ask? Pretty much exactly what it sounds like!

Here’s how the Johnston & Murphy Walk-Test works:

1. Select a walk-test “tagged” shoe.
2. Purchase shoe.
3. Wear the shoe for 10 days (this is the test part)
4. Decide you LOVE the shoe and keep your purchase!

OR

5. Decide the shoe is not the one for you.
6. Return shoe for FULL REFUND. No strings attached.

This easy, no hassle return policy is taking place the entire month of October. This is a wonderful opportunity to try a Johnston & Murphy shoe out for yourself. Any questions? Email allison@marloushoes.com or call the store at 440 449 7463.

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